1.1 What is Covered:
Within 1 year of purchase eTRAXX will repair or replace your Covered Product if you notify us of a hardware failure that occurred during the Coverage Period resulting from:
Defects in material or workmanship;
Normal wear and tear not caused by improper use (see section 3.1);
Internal overheating, internal humidity/condensation;
Motor, motherboard or battery failure due to any of the reasons listed above;
Upon receiving the repaired or replacement product the obligations under the protection plan are considered fulfilled unless otherwise covered by our “No Lemon Policy”
1.2 No Lemon Policy:
After three covered hardware repairs concerning the same defect have been attempted or completed on the same Covered Product during the Coverage Period (including any renewal period) (each, a “Qualified Repair”) and such Covered Product requires a third Qualified Repair, we will replace it with a new device of like kind and quality and of comparable performance, and our obligations under this Plan will have been fulfilled in their entirety.
However, for clearance, open-box, and other Covered Products originally purchased at a discount, we may issue a gift card or voucher for the original discounted purchase price plus tax instead of offering a replacement, which would also fulfill our obligations under the Plan. This No Lemon Benefit shall also be subject to the following:
All No Lemon Policy claims need to be made within 7 days of receiving repaired or refurbished replacement product.
2. Not Covered:
2.1 Cosmetic damage (e.g., scratches, tears, dents and broken bumpers) that does not otherwise affect or impede its functionality or materially impair its use;
2.3 Theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the Covered Product;
2.4 Damage caused by accident including but not limited to damage to shelves, bins, knobs, and handles that is not caused by ordinary wear and tear;
2.5 Faulty installation, repair, or maintenance by anyone other than a eTRAXX-authorized service provider;
2.6 Damage to or failure of upgrades or add-on accessories that were purchased separately from the Covered Product (e.g., upgraded battery, non-factory installed components or parts or any additional attachments);
2.7 Extreme environmental conditions (including extreme temperature or humidity) leading to problems such as external condensation and mold;
2.8 Acts of God including lightning, fire, flood, earthquakes and other external causes;
2.9 Use outside of the permitted or intended uses described by the manufacturer; (see section 3)
2.10 Damage caused by contact with any human or animal bodily fluids;
2.11 Damage caused by insect infestation or rodents;
2.12 Covered Products that have been lost or stolen (this Plan only applies to products returned in their entirety);
2.13 If the serial numbers on your Covered Product have been altered, defaced or removed or if you submit a claim for a product having a different serial number than the serial number our records indicate for the Covered Product unless you show that you received a replacement product from the manufacturer under the manufacturer’s warranty;
3. Proper Use:
3.1 Hoverboards and other products damaged by improper use will not be covered by the eTRAXX extended warranty. Examples of improper use are (but not limited to):
Riding on unapproved terrain such as; unpaved roads, un-even pavement, sand, snow, rocky ground or other rough or off-road terrain.
Riding off of drops, ledges, ramps, jumps, or down stairways.
Riding through bodies of water including puddles, gutters, floods, etc.
Riding without proper footwear (closed toe shoes)
Riders should always wear proper fitting and correctly adjusted helmets and pads.